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December 04, 2008


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Simon Wakeman

great example - while I work in comms now, a long time ago I did a placement as a retail mananger.

my boss taught me that if a customer complains, agree with them - a completely disarming technique and a great way of diffusing a confrontational situation.

the same applies in the interview situation - it just takes the organsiational and personal confidence from the interviewee to do it!

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