Plebble is a new site that aims to make customer service really matter. Put simply, we all go on a rate our customer experience of whichever business we like and they will collate all the ratings and provide lists of best performers and worst performers. Having received the most utterly appalling treatment by BT last year (I still shudder when I think about it), it is very gratifying to see that they are so high up in the worst performers list although I do suspect that the reason companies like this continue to be so crap when it comes to customer service is precisely because they ignore feedback like this and carry on their merry way. I did notice on my latest BT bill that they won a 'Company of the Year' award last year, I mean really, who were the judges?!
Anyway, let's hope Plebble makes them sit up and take notice, it's not a new idea as such by very neatly executed.